Returns and Refunds Policy
Effective date: July 15, 2022 Due to the impacts of COVID-19, delivery services are currently being disrupted and delivery times may be extended and we cannot guarantee delivery within the estimated time.
We want you to be absolutely delighted with your new order, so if you don't love it, just return it!
We want you to be absolutely delighted with your new order, so if you don't love it, just return it!
Cancelling an Order We will only accept requests to cancel an order before the order has been shipped.
Returns
A. [Causes caused by our company]
Consumers have the right to request a return within 30 days of purchase. Please note that we will not accept returns after 30 days!
If the product received is damaged or different from the order due to our reasons, the consumer will not have to pay the shipping fee. There will be no handling fee or additional charge for the consumer to return the product.
B. [Causes attributable to the consumer]
Consumers have the right to request a return within 30 days of purchase. Please note that we will not accept returns after 30 days!
To qualify for a full refund, items must be in their original condition: all items must be unwashed, unworn, unused or unaltered and with tags still attached.
In case of returns due to consumer reasons, such as "I changed my mind" or "I can't wear it (wrong size, but we didn't send it by mistake)", shipping or customs fees must be paid by the consumer. The exact cost depends on the delivery company you choose.
There are no fees or additional charges to consumers for returning products.
A. [Causes caused by our company]
Consumers have the right to request a return within 30 days of purchase. Please note that we will not accept returns after 30 days!
If the product received is damaged or different from the order due to our reasons, the consumer will not have to pay the shipping fee. There will be no handling fee or additional charge for the consumer to return the product.
B. [Causes attributable to the consumer]
Consumers have the right to request a return within 30 days of purchase. Please note that we will not accept returns after 30 days!
To qualify for a full refund, items must be in their original condition: all items must be unwashed, unworn, unused or unaltered and with tags still attached.
In case of returns due to consumer reasons, such as "I changed my mind" or "I can't wear it (wrong size, but we didn't send it by mistake)", shipping or customs fees must be paid by the consumer. The exact cost depends on the delivery company you choose.
There are no fees or additional charges to consumers for returning products.
Return Address After submitting your return request, you will receive an email containing the address to which you should send your return.
How do I return an item?
A. If you are unsure whether you meet the return policy, please contact us at ycw970823titi@outlook.com.
B. Prepare your return Once you have received the email containing your return authorization number, please pack the items you wish to return.
We recommend using a shipping company that offers tracking services.
Please do not combine multiple returns into one package. Similarly, please do not split returns from one order into multiple boxes. We strongly encourage you to use packaging large enough to fit all of the items you wish to return.
Please be sure to follow the instructions provided as this will ensure your return is processed smoothly.
A. If you are unsure whether you meet the return policy, please contact us at ycw970823titi@outlook.com.
B. Prepare your return Once you have received the email containing your return authorization number, please pack the items you wish to return.
We recommend using a shipping company that offers tracking services.
Please do not combine multiple returns into one package. Similarly, please do not split returns from one order into multiple boxes. We strongly encourage you to use packaging large enough to fit all of the items you wish to return.
Please be sure to follow the instructions provided as this will ensure your return is processed smoothly.
Processing and Refunds Once we receive your item, we will evaluate the condition of the item and, based on our evaluation, we will resolve the issue by either issuing a full refund, issuing a discount coupon, reshipping the item, or refusing the return.
Once we receive and evaluate your returned item, we will send you a notification email.
If you qualify, your refund will then be processed within 3-5 business days and a credit will automatically be applied to your original payment method.
We will also notify you if your refund request has been approved or rejected.
Once we receive and evaluate your returned item, we will send you a notification email.
If you qualify, your refund will then be processed within 3-5 business days and a credit will automatically be applied to your original payment method.
We will also notify you if your refund request has been approved or rejected.
Regarding exchanges: If you would like to exchange an item, we do not support direct exchanges, but you can return it and repurchase it.
Late or Missing RefundsIf your refund is late or missing, please contact the payment provider of the payment method used to make the purchase as it may take some time for them to process your refund.
If you have further questions, you can always contact our support team at ycw970823titi@outlook.com and we will assist you.
If you have further questions, you can always contact our support team at ycw970823titi@outlook.com and we will assist you.
Please note that in the event of insufficient communication or other cases, the terms of our return policy shall prevail. If you have any questions regarding our return policy, please contact us directly at ycw970823titi@outlook.com. Our support staff will assist you within one business day.
Return Policy Changes
TiTi Jewelry may change this Return Policy from time to time to reflect current practices. Any changes to this Return Policy will be posted on our Site and will be effective upon posting, unless otherwise notified to you. We encourage you to periodically review the Return Policy so that you understand the current terms and conditions that apply to you. If you use our Site after any changes become effective, you will be deemed to have accepted and be bound by them.
TiTi Jewelry may change this Return Policy from time to time to reflect current practices. Any changes to this Return Policy will be posted on our Site and will be effective upon posting, unless otherwise notified to you. We encourage you to periodically review the Return Policy so that you understand the current terms and conditions that apply to you. If you use our Site after any changes become effective, you will be deemed to have accepted and be bound by them.